Terms and Conditions

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Our Team

A supportive team always willing to help you

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Sean Hudson

Managing Director

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Stephany Moore

Customer Success

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Jeff Johnson

Head Chef

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terms and conditions

Cancellation Policy

  1. Notice of cancellation must be received in writing to Banubanu Beach Retreat.
  2. Cancellations within two months of arrival a 12 month credit refund will be offered. Within one month prior to arrival all monies will be forfeited.
  3. No refunds can be given in the event of non-arrival, any unused services or unused nights due to flight and/or weather disruption.
  4. Change of travel date dates can be amended for no charge.
  5. 100% credit can be applied to any future booking. We recommend you protect yourself with travel insurance.

Covid-19 Peace of Mind
Guests at Banubanu travel with confidence, knowing full flexibility is offered for change of plans due to Covid-19-related health matters or travel restrictions.
Whilst government regulations are still evolving, it’s possible we can only be permitted to welcome guests who are fully vaccinated against Covid-19. To avoid any potential disappointment, we strongly recommend that you schedule your vaccinations and have had your second shot at least 14 days before travelling to Bremer Island.

In the event that you are unable to travel due non-compliance with Health Orders in effect at the time, it’s important to note our flexible cancellation policy would not apply and cancellations within one month of arrival will be subject to a full deposit forfeiture.

Conditions

  1. All rates are quoted in Australian Dollars and inclusive of GST (Goods and Services Tax).
  2. Banubanu reserves the right to alter the itinerary due to unforeseen circumstances or cultural reasons.
  3. Banubanu accepts no responsibility for any loss of property or damage to property.
  4. Banubanu will not be held accountable for any personal injury or illness to the client during the course of your stay at Banubanu Beach Retreat.
  5. Banubanu recommends that all clients take out adequate travellers’ insurance to cover:
    • Costs arising from their cancellation of a booking due to unforeseen circumstances
    • Loss and damage to property.
    • Personal injury and illness.
  6. By booking the program you are acknowledging that you understand and agree to these conditions.

Child Policy

For children 6 to 12 years deduct $100 per child per 24-hour period. Children 13 years and over full price.

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Testimonials

Hear what our past
guests have to say

The Perfect Location

Absolutely heavenly! My husband and I spent the weekend at Banubanu resort and had the best time. The beach is just beautiful and you’re able to swim in the water (just being aware of your surroundings at all times). There’s a great selection of things to keep you entertained from snorkelling, kayaking, swimming and then walking to a few lookout spots around the retreat. The restaurant was top quality food, honestly the best food we’ve had in the Territory! Hats off to Andrew for also being able to provide gluten free options for every meal! Ruth, our waitress, was just incredible too. She was so attentive to our needs but never imposing. The accom was more than comfortable and quite private. The view is just stunning - we just loved waking up to the ocean every morning. I cannot recommend Banubanu enough. This is the perfect location - whether it’s just popping in for lunch on a boat trip for the day, having a romantic getaway or even a wedding, you cannot find anywhere better! And visiting Banubanu supports the local community too, I do recommend you!!

Lauren Arthur
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Spectacular Beachfront

My husband and I stayed at this beautiful beach retreat on Bremer Island in April 2021. Our accommodation was in a spectacular beachfront bungalow on the Western Cove, literally a few meters to the beach. Our bungalow included a very comfortable bed, ensuite and lounge area as well as a deck which over looked the beach. The owners/hosts were very accommodating, friendly, and always on hand to satisfy our needs. The food was amazing. The atmosphere was all about rest and relaxation while soaking in the view. We can highly recommend this holiday Retreat to anyone. There was absolutely nothing we did not like about our whole experience.

dianne l
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